FAQ

Skin is usually divided into five types: normal, dry, oily, combination, and sensitive. Here is how to identify yours:

• If your entire face gets shiny during the day, you likely have oily skin.
• Shiny only in the T-zone? Then you are combination.
• If your skin feels tight or slightly red, you are dry or sensitive.
• If it feels mostly neutral, you have normal skin.

In addition to skin type, there are conditions like surface dryness, acne, and hyperpigmentation—they can come and go regardless of your skin type.

A complete skincare routine includes facial cleanser, toner, serum, eye cream, and day and night cream. But do not start with everything at once.

Facial cleanser, hydration, and sunscreen are the foundation. Add serum and targeted products when you know what your skin needs.

Twice a day: once in the morning and once in the evening.

If you wear makeup or sunscreen, you need to double cleanse in the evening. First use an oil or balm to dissolve impurities, then your regular facial cleanser.

Not always. Your skin usually needs richer products during winter when the air is dry and cold, and lighter textures during summer.

You should use sunscreen all year round, even on cloudy days and indoors, because both daylight and screens affect your skin.

Serum is concentrated and contains a higher percentage of active ingredients that reach deeper into the skin. Face cream has a softer formula and protects while locking in moisture on the surface.

They do not replace each other. The serum treats, the cream protects.

A toner is used after cleansing to restore the skin's pH balance and prepare the skin. The next product you apply is absorbed more effectively, giving better results for your entire routine.

There are also exfoliating toners – use them more sparingly than a classic hydrating toner.

Exfoliation removes dead skin cells and promotes cell renewal, giving smoother and more radiant skin.

How often depends on your skin type and the method you use – start once a week and increase only if your skin feels good. Over-exfoliation leads to fragile, irritated skin.

Read more in our guide: <a href="/blogs/skin-magazine/exfoliering-ar-det-verkligen-sa-bra">Exfoliation – how often you should do it</a>.

Yes. The skin around your eyes is thinner and more delicate than the rest of your face, and cannot always tolerate the same products.

An eye cream is adapted for the area and prevents fine lines without causing irritation.

Vitamin C is an antioxidant that protects the skin against free radicals and environmental stressors. It provides radiance, evens out skin tone and reduces pigmentation spots.

Apply in the morning after cleansing and toner, before day cream and SPF – this gives you the best protection during the day.

Read more: <a href="/blogs/ingredienser/askorbinsyra-vitamin-c">Ascorbic Acid – pure Vitamin C in skincare</a>.

Not necessarily. High concentrations can cause redness. This may mean the formula is too potent for your skin, or your skin is not yet used to it.

Try a lower concentration or a milder form. If the reaction persists, stop use and consult a skin therapist.

Hyaluronic Acid is a naturally occurring substance in the body that binds moisture in the skin – up to 1,000 times its own weight in water. The result is plumper skin and less prominent fine lines.

All skin types can use it, but dry, sensitive, and mature skin often notices the biggest difference. It virtually never clashes with other ingredients.

Read more: <a href="/blogs/skin-magazine/allt-du-behover-veta-om-hyaluronsyra">Everything you need to know about Hyaluronic Acid</a>.

Avoid Retinol and other Vitamin A derivatives completely during pregnancy and breastfeeding. The same applies to high concentrations of Salicylic Acid.

Safe alternatives that provide a similar effect: Hyaluronic Acid, Niacinamide, Vitamin C, peptides, and Bakuchiol.

Always consult a midwife or doctor if you are unsure – this is general guidance, not medical advice.

Yes, but not all at once. Rules of thumb that work:

• Vitamin C in the morning, retinol at night.
• Niacinamide and Hyaluronic Acid go with basically everything.
• Do not use strong acids the same evening as retinol until your skin is well adjusted.
• Introduce one new active ingredient at a time, with a couple of weeks in between.

We recommend SPF 50 with broad-spectrum protection, meaning protection against both UVA and UVB rays. A plus is if it also protects against IR and HEV.

Face products are milder and less oily than body sunscreens, so choose one made for the face.

Look for Hyaluronic Acid, ceramides, and glycerin — they provide hydration and strengthen the skin barrier so that moisture stays locked in.

If your skin is both dry and tight, you can apply an oil, such as squalane, as a final step to lock in hydration.

Salicylic Acid (BHA) is oil-soluble and deeply cleanses pores, making it effective against blemishes and blackheads. Niacinamide and azelaic acid are great complements against redness and marks after breakouts.

Read more: <a href="/blogs/skin-magazine/bli-av-med-finnar-hemma">Get rid of blemishes at home</a>.

Blackheads are oxidized sebum in the pores – you cannot scrub them away, and squeezing enlarges pores over time.

What works is regular BHA exfoliation, a clay mask once a week, and never skipping your evening cleanse.

We have a complete guide: <a href="/blogs/hudguiden/guide-pormaskar-pa-nasan">Blackheads on the nose – how to get rid of them</a>.

Bags can be caused by fluid retention, sleep, genetics, or loss of skin firmness – the cause determines what helps.

Eye cream with caffeine helps against puffiness, while peptides and retinol help with firmness. A cold compress in the morning provides a quick but temporary effect.

Read more: <a href="/blogs/skin-magazine/pasar-under-ogonen-sa-far-du-bort-dem">Bags under the eyes – how to get rid of them</a>.

Cellulite is completely normal and sits in the skin's connective tissue. You can rarely get rid of it completely, but you can make it less visible.

The combination that gives the best results: microneedling with a larger needle size, body products with active ingredients, massage, and regular movement.

Read more: <a href="/blogs/skin-magazine/vad-ar-celluliter-hur-blir-man-av-med-dem">Cellulite – what actually reduces cottage cheese skin</a>.

Beard growth is largely controlled by genes and hormones, but you can give your hair follicles better conditions.

Microneedling with a dermaroller for beards combined with a beard serum is the method where our customers see the best results. Expect at least three months before you evaluate.

Read more: <a href="/blogs/hudguiden/behandling-for-tjockare-skagg">How to get thicker beard growth</a>.

Red bumps usually come from dull blades, too much pressure, or shaving against the grain.

Shave with the grain on clean, softened skin, change blades often, and finish with something soothing without alcohol.

Read more: <a href="/blogs/skin-magazine/fa-bort-roda-prickar-efter-rakning-snabbt">Red bumps after shaving – 7 mistakes to avoid</a>.

Yes, there is a connection. A diet rich in antioxidants and omega-3 – berries, vegetables, salmon, walnuts – gives your skin better conditions to repair itself.

High sugar intake can instead contribute to glycation, a process where sugar molecules bind to collagen and make it stiffer, which affects your skin's elasticity over time.

One thing that is often forgotten: touching your face after eating chips or candy transfers oil and bacteria to your skin – that is a more common cause of breakouts than the diet itself.

We advise against it. This is not about protecting sales, but about four real risks:

• Hygiene – without the right conditions, bacteria can grow in the product and cause infections.
• Ingredient quality – it is difficult to source raw materials with known purity.
• Dosering och formulering – wrong concentration can irritate your skin, and the wrong composition makes the product ineffective.
• No safety testing – professional products undergo tests that a home kitchen cannot replace.

You can pay with:

• Swish – the fastest option, you approve directly in the app.
• Qliro – invoice or partial payment.
• Card via Shopify Payments – Visa, Mastercard, and American Express.
• Apple Pay and Google Pay.

All payments are processed through an encrypted connection. We never store your card details.

You receive an order confirmation by email as soon as your payment is approved. If it does not arrive within a few minutes, check your spam folder – it sometimes ends up there.

If you cannot find it at all, your order may have been cancelled before the payment was completed. Email us at <a href="mailto:kundtjanst@skinroller.se">kundtjanst@skinroller.se</a> and we will look into it.

Get in touch as quickly as you can. We pack orders continuously, so we can make changes as long as the package has not left the warehouse.

Email <a href="mailto:kundtjanst@skinroller.se">kundtjanst@skinroller.se</a> with your order number and what you want to change. If the package has already been shipped, you can use your right of withdrawal once it arrives.

We cannot add items to an order that has already been placed – the system links the payment to those exact products.

Place a new order instead. If you ordered on the same day, we can often pack both orders in the same package, just let us know.

Reply to your order confirmation or email <a href="mailto:kundtjanst@skinroller.se">kundtjanst@skinroller.se</a> with your order number and the new address.

We can change it as long as the package has not been shipped. If it is already on its way, you can usually redirect the delivery directly in the carrier's app or tracking link.

No, one discount code per order. The checkout only allows one code at a time, and codes cannot be combined with each other.

Promotional prices in the store always apply, though – you do not need a code for them.

Email us at <a href="mailto:kundtjanst@skinroller.se">kundtjanst@skinroller.se</a> with your order number and the code. If the order has not been shipped, we can usually help you.

We cannot refund the discount on orders that have already been delivered – in that case, you can use the code next time instead, if it is still valid.

Most common reasons:

• The code has expired. Many codes are only valid for a limited time.
• The order value does not reach the minimum requirement for the code.
• The code only applies to specific products or brands.
• The code is personal and linked to another email address.
• The product is already discounted. Promotional items are usually excluded.

Codes from coupon sites are rarely current. Subscribe to our newsletter if you want codes that work.

If you paid with Qliro, the invoice is sent separately from Qliro, not from us. It arrives by email or in the Qliro app.

If you paid by card or Swish, the amount is already charged and your order confirmation serves as your receipt.

Redeem the gift card at checkout by entering the code in the discount code box. The amount is deducted from the order total.

If the gift card does not cover the entire order, you pay the rest with your preferred payment method. Any remaining balance stays on the card for your next purchase.

Sold out products cannot be added to the cart. Click "Notify Me" on the product page instead, and we will email you as soon as the item is back in stock.

We only send an email about that specific product, no newsletter.

Yes. Enter your company name in the address field at checkout and it will be included on the invoice.

Are you a retailer or want to order larger volumes? Email <a href="mailto:kundtjanst@skinroller.se">kundtjanst@skinroller.se</a> and we will get back to you with terms.