Köpvillkor & Sekretesspolicy

Terms of Purchase on Skinroller.co

These terms of purchase apply to the sale of goods and services to consumers on Skinroller.co. The service ("the website") offered by Retrigo AB, Centralplan 15, 111 20 Stockholm, corporate identity number 559015-1964 ("Skinroller", "the company", "we" and "our"). Our terms of purchase constitute the entire agreement between the parties. No modification of these terms of purchase is valid unless it is in writing and signed by the parties concerned. Read the terms of purchase carefully before placing your order and print a copy for future reference. By placing an order with us or accepting delivery of one of our products, you accept these terms of purchase. Purchases on the website can be made by private individuals over 18 years of age, resident in Sweden ("the customer", "you", "your", "yours").

Our contact details:
Email: kundtjanst@skinroller.se
Retrigo AB, Centralplan 15, 1 tr, 111 20 Stockholm, Sweden
Org: 559015-1964

1. Prices

Skinroller.se always strives to keep prices as competitive as possible and we only select the best products from suppliers we trust. For all products on Skinroller.se, value added tax (VAT) is included in the price at 25%.

We reserve the right to adjust our prices retrospectively for qualified cost increases due to Force Majeure-related circumstances such as war, strikes, or government actions that we could not foresee.

We also reserve the right to continuously change prices on all goods in our assortment, both upwards and downwards. We also reserve the right for final sale as well as any errors in images, product descriptions, or technical specifications, and incorrect prices and price adjustments.

If an incorrect price has been stated for an item or a technical specification on a discount code that is obvious and the customer should have understood, we reserve the right to retrospectively adjust the final invoice or alternatively cancel the order in consultation with the customer.

2. Sale/Offers

Sale (SALE) applies as long as stock lasts. Offers without a clear end date apply as long as stock lasts.

We may from time to time work with time-limited campaigns. The campaign is active as long as stock lasts or as stated in the specification. It is not possible to combine different discount offers. Note that if you enter a discount code at checkout even though your order contains another campaign, it may lead to the discount not being applied.

We reserve the right to withdraw such campaigns at any time. We reserve the right for any final sale or incorrect stock balances.

3. Ordering/Payment

Orders are placed in our webshop (www.skinroller.co) unless otherwise agreed. Payment is made in the following ways:

3.1 Card payment

Card payments are handled by Shopify Payments. We accept Visa and Mastercard, and it is free of charge for you as a customer to pay by card. All card information is encrypted and handled directly by the payment provider with support for 3D Secure – we never store your card details.

3.2 Invoice / Part payment

In cooperation with Qliro, you can choose to pay by invoice or split the payment. Terms, payment time, and any fees are stated at checkout and in the invoice you receive from Qliro. If you have questions about a payment or a case with Qliro, contact Qliro directly via qliro.com.

3.3 Swish

You can pay directly with Swish at checkout. You confirm the payment in your Swish app with Mobile BankID, and the amount is deducted directly from your bank account. In the event of a return or complaint, the amount is refunded to the same account.

4. Order confirmation

When we have received your order, we will send out an order confirmation as soon as possible via email. This contains information about your order. Please check that everything is correct. If you discover any errors, contact Customer Service at kundtjanst@skinroller.se immediately. Include the order number in the email.

If you want to cancel or change your order after it has been placed, this is fine as long as the order has not been dispatched, in which case contact Customer Service at kundtjanst@skinroller.se

5. Delivery

5.1 Delivery times

Normal delivery time within Sweden is 1-3 working days. For deliveries to postcodes in Norrland and to Gotland, the delivery time may be 2-5 working days. To Norway, the estimated delivery time is 5-7 working days. Stated delivery times are estimated and we always strive to deliver as quickly as possible. However, delays may occur due to circumstances beyond our direct control, for example with the chosen carrier.

5.2 Delivery methods and costs

We use PostNord, DHL, and Budbee for our deliveries. The specific delivery methods available for your order (e.g., delivery to an agent, directly to your mailbox for smaller shipments, or home delivery) as well as any shipping costs, are clearly presented at checkout before you complete your purchase. You can usually choose the option that suits you best there.

5.3 Risk for the goods and lost packages

Skinroller is responsible for the goods until they have come into your possession. This means that if the goods are damaged or lost during transport to you, we bear the responsibility. If, upon receipt, you discover that the shipment is visibly damaged by transport, this must be reported immediately to the carrier at the agent or their customer service.

When choosing a delivery where the package is left outside the door or in a mailbox, the goods are considered delivered – and the risk passes to the customer – when the package has been placed as agreed. The delivery is then normally documented with a photograph from the carrier. From the time the goods have been delivered according to this method, you are responsible for any loss or damage, including theft. We recommend that you ensure you have the opportunity to take care of the delivery as soon as possible after drop-off.

5.4 Missing goods and transport damage

If you discover that your order is missing an item, we strongly recommend that you contact us at kundtjanst@skinroller.se as soon as possible, preferably within 48 hours of receipt. This is so that we can promptly investigate what happened and help you with a new shipment of the missing item without unnecessary delay.

Check that the packaging is intact and not damaged when you collect the package. If the package is damaged upon delivery, you must make a complaint directly at your collection point, this should be the same day as when you collect the package or within a reasonable time. Complaints for damaged packages can be made directly here: postnord.se/kontakta-oss/reklamera

5.5 Cancellation or change in order

We reserve the right for final sale as well as for stock keeping with our suppliers, and for any price errors that may occur. If a potential stock balance error should occur and we cannot deliver your order, we will send out the items that are in stock and credit your account with the remaining amount.

We reserve the right to refuse delivery of all products due to price changes and stock situations. All delivery times stated should be considered preliminary.

5.6 Uncollected packages

When your order is delivered to a postal agent, you are notified via SMS, email, and/or directly in the carrier's app (depending on the chosen shipping method and your provided contact details) that the package is available for collection. The shipment normally remains with the agent for the number of days stated in the notification (usually 7-14 days). It is your responsibility as a customer to collect the package within this time.

Please note that a package that is not collected from the agent is not considered a valid return or an exercise of your right of withdrawal.

If you do not collect your package within the specified time, it will automatically be returned to the sender. We then reserve the right to charge you a fee to cover our actual costs for return shipping, penalty fees, administration, and handling. This fee is currently 299 kr. The fee is deducted from the amount refunded to you for the returned goods. If the order value is less than the fee, no refund for the goods will be made.

6. Right of withdrawal / Exchange / Complaints

6.1 Conditions for right of withdrawal

As a consumer, you have the right to a 14-day right of withdrawal according to the Distance Contracts Act. The time limit for the right of withdrawal begins to run from the day you received your item, or a substantial part of it if the order is delivered in several batches.

To exercise your right of withdrawal, you need to notify us of this within the 14-day period. This can be done by emailing kundtjanst@skinroller.se. The item must be returned well packaged and in good condition within 14 days from the time you notified us of your decision to withdraw from the purchase.

You as a customer are responsible for the return shipping when exercising the right of withdrawal. We will refund the price of the item (excluding any original shipping cost unless the entire order is returned) without unnecessary delay and no later than 30 days from the time we received your notice of withdrawal, provided that we have received the item in return or proof that the item has been sent back. Refunds are made using the same payment method you used for the purchase, unless otherwise agreed.

Please note the following regarding the right of withdrawal:

• Exceptions for hygiene products: The right of withdrawal does not apply to goods which, with a broken seal, cannot suitably be returned due to health or hygiene reasons (e.g., skincare products, cosmetics, tools where the packaging/seal has been broken). If such an item is returned with a broken seal, the right of withdrawal will not be approved.
• Depreciation: You have the right to examine the item to determine its characteristics and function. If you handle the item to a greater extent than is necessary for this, we may have the right to make a deduction for depreciation.
• "Gift with purchase": If your order included a "gift with purchase" and you choose to return the purchased item that entitled you to the gift, the gift must also be returned in unused and undamaged condition, with unbroken packaging if it was sealed, in order for a full refund to be made.
• Sale items: Your right of withdrawal also applies to goods purchased at a reduced price (sale/clearance), with the exception of the aforementioned hygiene products with a broken seal.
• Note that it is not possible to cancel or void a placed order. Please make a return if you regret your purchase. You are welcome to contact Customer Service if you have any questions.

6.2 Cost of return

The return cost is borne by the customer. Responsibility and cost for return shipping lie with the consumer in accordance with the Distance and Door-to-Door Sales Act (2005:59). The fee will be adjusted against the existing invoice.

Cost of return: 99 SEK (return shipping and order handling). If the product you want to return is part of a kit, you need to return the entire kit. It is therefore not possible to return parts of a kit. We process returns on Fridays.

We send out shipping documents to the customer, these are only sent digitally by email, to be printed by the customer. These are valid for 30 days. If the shipping document expires, Skinroller no longer provides the return shipping and the customer books and pays for it instead with a carrier of their choice.

Contact us at kundtjanst@skinroller.se for a return label and return form.

For packages that you as a customer do not collect within 7 days and are returned to Skinroller, we charge you 299 kr (SEK) for administration, shipping, return shipping, and handling. Uncollected packages are not covered by the right of withdrawal. See section 5.6 "Uncollected packages" in this agreement.

6.3 Complaints

According to the Consumer Sales Act, you have the right to complain about an item that has an original defect for up to three (3) years from the time you received the item. From month six (6), the burden of proof shifts to the consumer. An original defect is a defect that existed in the product at the time of delivery, even if it only becomes apparent later (e.g., a manufacturing defect). For the complaint to be valid, you must notify us of the defect within a reasonable time after you discovered or should have discovered it. Two months is normally considered to be within a reasonable time.

What is covered by the right of complaint: The right of complaint applies to original defects in the item. This can, for example, be a defect in the packaging, a pump not working, an error in the product description, or that the product does not match what was agreed.

What is normally not covered by the right of complaint:

• Individual reactions: Skincare is very individual. An allergic reaction or hypersensitivity to a product whose contents are correctly declared, and which is otherwise flawless, does not normally constitute an original defect in the item. We are responsible for ensuring that the product's ingredient list is correct, and it is your responsibility to ensure that you are not allergic to any of the ingredients. Always read the INCI directly on the packaging.
• Lack of expected results: We cannot guarantee specific results as the skin's reaction to products is individual.
• Personal preferences: Dislike of the product's scent, texture, or color (if these are within normal variations for the product) does not constitute grounds for a complaint.
• Defects caused by incorrect use, normal wear and tear, or external accidents.

If you have questions about a complaint, you should contact us as soon as possible. This is done by sending an email to kundtjanst@skinroller.se where you specify what is wrong and your order number.

When we have received and approved your complaint, we will refund the specified amount as agreed or remedy the defect by, for example, a replacement delivery.

6.4 Exchange of goods

If you wish to exchange an item you purchased from us at Skinroller, we offer you this opportunity within 14 days from the time you received your order. For an exchange to be carried out, the following conditions must be met:

1. Contact us: Notify our Customer Service within 14 days of receiving your item that you wish to make an exchange. The easiest way to do this is to send us an email stating your order number, which item you want to return for exchange, and which item you wish to exchange it for.
2. Return of item: After you have contacted us and we have confirmed the exchange request, we will send a return label to you via email. Use this return label to send back the item you wish to exchange. The item must be unused and in undamaged original condition.
3. Any original packaging must be intact and undamaged.
4. For products that are sealed for health or hygiene reasons (e.g., skincare products, cosmetics, tools, and similar), the product's seal must be completely unbroken for an exchange to be approved. If the seal is broken or the product is visibly used, we cannot accept the item for exchange for hygienic reasons.

Once we have received and inspected the returned item and confirmed that the above conditions are met, we will send out the new desired item to you.

6.4.1 Price difference upon exchange: If the item you are exchanging for has a higher price, you will need to pay the difference before the new item is sent. If the new item has a lower price, we will refund the difference to you using the same payment method you used for the original purchase.

6.4.2 Reservation for final sale: We reserve the right for any final sale of the item you wish to exchange for. If the item is out of stock when we receive your return, we will contact you to discuss alternative solutions, such as another item or a refund for the returned product.

6.4.3 Shipping cost upon exchange: You as a customer are responsible for the cost of return shipping for the item you are exchanging, as well as for the shipping cost of the new item sent out unless otherwise agreed.

An exchange is completed when you have received the new item. If, after an exchange, you wish to return the new item as well, the ordinary right of withdrawal applies as written under section 6.1. The time limit applies from the time you received the exchange item, provided that the item meets the conditions for the right of withdrawal.

7. Warranty on our products

Warranties on the products are provided by the manufacturer. The store provides no other warranties than those stated by the manufacturer. We take no responsibility for hypersensitivity to ingredients in a product or sample. The products should always be tested on a small area of skin. If you are unsure of what the product or sample contains, contact us before use/ordering via kundtjanst@skinroller.se.

8. Liability for unwanted results

This limitation of liability does not affect your statutory rights to complain about an item that is defective with an original fault according to the Consumer Sales Act. For complaints, see section 6.3 above in this agreement.

8.1 Individual results

Skincare is individual and the effect of our products can vary from person to person depending on factors such as skin type, skin condition, age, lifestyle, how the product is used, and previous history. We strive to offer high-quality products with documented ingredients, but we cannot guarantee specific results for each individual user or that a product suits everyone.

8.2 Product descriptions & information

Descriptions of products' expected effects are based on general knowledge and typical results, but do not constitute a guarantee of individual success.

8.3 Side effects and unwanted results

We take no responsibility for unwanted results or side effects when using our products based on individual conditions. Use of the products is at your own risk and the customer's own responsibility. We recommend that you consult an authorized skin therapist or healthcare contact before use if you are unsure of how the product should be used or what types of side effects it may give you.

8.4 Customer's responsibility

Use of our products is at the customer's own initiative and responsibility. It is important that you as a customer:

• Carefully read and follow the product's user instructions and any warning texts.
• Check the ingredient list (INCI) to ensure that you are not allergic or hypersensitive to any of the ingredients.
• In case of uncertainty, especially if you have sensitive skin, known allergies, or an existing skin condition, we strongly recommend that you perform a patch test on a small area of skin 24-48 hours before the first regular use.

If, contrary to expectations, you should experience an unwanted reaction (such as irritation, redness, or itching) when using a product, it is important that you immediately discontinue use. This is an important measure to limit any further negative impact or worsening of the reaction. Continuing to use a product despite a noticeable negative reaction or intolerance can complicate the situation and can be considered as not taking reasonable measures to limit any damage.

9. Personal data

Skinroller is the data controller for the processing of the personal data that our customers provide to us in accordance with GDPR. This data will be processed in order to maintain a good customer relationship via catalogs, DM, SMS, email, and for other marketing purposes.

You can contact us at any time to request correction or removal of your data. For complete information on personal data, we refer to our Privacy Policy.

10. Content

We strive for all information on our website, including blogs and guides, to be correct and updated. However, we reserve the right for any inaccuracies, changes, or misunderstandings that may arise in connection with the interpretation of the content. The information is intended as guidance and should not replace professional advice on medical or skin-related issues.

11. Cookies

Skinroller.co uses so-called cookies. A cookie is a small text file that is stored on your computer and contains information and is necessary to keep track of what you have in your shopping cart. We use so-called session cookies to be able to offer the webshop service, and your browser must accept cookies for you to be able to add items to the shopping cart.

If you object to the storage of cookies, you can deactivate the function by going to "settings" in your browser.

---

Cookie Policy for Skinroller (Retrigo AB)

Last updated: 2025-05-20

Welcome to Skinroller (skinroller.co), operated by Retrigo AB (org.no 559015–1964). This cookie policy explains what cookies are, how we use cookies and similar technologies on our website, what types of cookies we use, the information we collect using cookies, how that information is used, and how you can control and manage your cookie settings.

For information on how we otherwise process your personal data, please see our Privacy Policy.

2. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, mobile, etc.) when you visit a website. They help the website remember information about your visit, such as your preferences (e.g., language choice), which can make your next visit smoother and the website more useful to you. Cookies can also be used to track your browsing behavior, collect statistics, and show customized marketing.

There are different types of cookies:

• Session cookies: These are temporary and are deleted when you close your browser.
• Persistent cookies: These remain on your device for a predetermined time or until you manually delete them.
• First-party cookies: These are set by the website you are visiting (i.e., Skinroller).
• Third-party cookies: These are set by a domain other than the one you are visiting, for example by our partners for analysis or marketing.

We may also use similar technologies such as pixels (e.g., the Facebook pixel, Pinterest pixel), web beacons, and SDKs in mobile applications, which work in a similar way to cookies. In this policy, we refer to all such technologies as "cookies".

3. How and why we use cookies

We use cookies for several different purposes:

• Necessary cookies: These are essential for the website to function correctly and securely. They enable basic functions such as page navigation, access to secure areas of the website, shopping cart functionality, and management of your consent. The website cannot function optimally without these cookies, and they therefore do not require your consent.
• Functional cookies (Preference cookies): These cookies enable the website to remember information that changes the way the website behaves or looks, such as your preferred language, your region, or your market choices.
• Statistics cookies (Performance cookies): These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously (or pseudonymized). The information is used to analyze traffic, identify areas for improvement, and optimize the website's performance and user-friendliness.
• Marketing cookies (Targeting cookies): These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

4. Which cookies do we use?

For complete and up-to-date information about each specific cookie we use, including its name, provider, purpose, type, and duration, please see our cookie declaration which is provided and continuously updated via our consent management tool (Cookiebot).

You can find the cookie declaration and can change or withdraw your consent at any time via Cookie settings on our website.

5. Management of your cookie settings and consent

When you visit our website for the first time, an information banner (cookie banner) from our consent management provider, Cookiebot, is displayed. Via this banner you can:

• Accept all cookies.
• Only accept necessary cookies.
• Make a detailed choice by customizing your settings and choosing which categories of cookies you consent to.

Your consent (or lack of consent) is saved in accordance with applicable legislation. You can change your choices or withdraw your consent at any time by clicking on the link/icon for "Cookie settings" available on our website (usually in the footer) or by opening the cookie banner again.

Please note that if you choose not to accept certain cookies, or block them via your browser, it may affect the functionality and your experience of the website. Strictly necessary cookies cannot be opted out of via our consent tool as they are a prerequisite for the website's basic functions.

6. Third-party cookies

We use a number of third-party services that may set cookies on your device when you visit our website, provided that you have given your consent to this. Examples of such third parties include:

• Google (for Analytics, Ads, Tag Manager)
• Meta (Facebook, Instagram – for Pixel and advertising)
• Pinterest (for Pinterest Tag and advertising)
• Hotjar (for website analysis)
• Klaviyo and Mailchimp (for email marketing and on-site interactions)
• Trustvoice/Testfreaks (for reviews)
• Triggerbee (for on-site analysis and personalization)

7. Transfer of data outside the EU/EEA

Some of the third-party providers we use for cookies and related services may have their headquarters or servers outside the EU/EEA. When personal data is transferred to countries outside the EU/EEA, we ensure that appropriate safeguards are in place in accordance with GDPR, such as the EU Commission's standard contractual clauses (SCC), binding corporate rules (BCR), or an adequacy decision from the EU Commission. More information about this can be found in our Privacy Policy and in the respective third party's policy.

8. Changes to this Cookie Policy

We may update this cookie policy from time to time to reflect changes in our use of cookies, technical developments, or changes in legislation. We recommend that you regularly visit this page to stay informed about how we use cookies. The date of the latest update is stated at the top of this policy.

9. Contact information

If you have questions about our use of cookies or this cookie policy, you are welcome to contact us:

Retrigo AB (Skinroller)
Centralplan 15, 1 tr
111 20 Stockholm, Sweden
Email: kundtjanst@skinroller.se